Frequently Asked Questions
Can I order a sample?
Yes, please email your order to hello@inviteinthepost.com. Hand made samples are £8 each including postage and are only available in the colours shown on this website - additional colours can be used on request but the sample will need to be quoted for. Printed invitation samples are £3 each including postage. A PayPal invoice will be raised once your order has been received - full payment will be required before dispatch.
Bespoke samples will be individually quoted for.
How do I place an order?
All samples will be sent out with a price list and order sheet (this is also available via email), please fill this in and send it back to us either via post or to hello@inviteinthepost.com . We will then raise a PayPal invoice allowing you to pay.
What's the minimum order?
For hand made stationery items (Envelopments) such as invites, orders of service, place cards etc, the minimum order is 20 pieces of the same type. E.g. 20 invitations. Quantities then go up in multiples of 10. For printed stationery items - the minimum order is 20 of each item. Again quantities then go up in multiples of 10.
Lead times
We are most busy in the summer months so our lead times vary according to diary availability.
Handmade stationery items need to be booked into the diary quite early into your planning so please bear this in mind. We would recommend booking in 9-12 months prior to your wedding.
Printed stationery is sent to press on the last week of every month, so depending on when you book and how long your proofs take to be approved, you could have your personalised stationery in a minimum of 28 days.
Payment
Once you have decided to proceed with an order, the following payment terms are applicable:-
An order where the production date assigned is less than 4 months - full amount due at time of placing an order, for an order where the production date assigned is more than 4 months - non refundable 50% deposit. The balance of the order must be paid 6 weeks prior to production. Payment can be made by cheque, bank transfer, or by credit/debit card via PayPal (preferred).
Producing your order
We will not begin work on you order until signed paperwork and a proof (if applicable) have been received. Once an order has been placed, a production date for each stage of the order will be given to you. These dates must be strictly adhered to, as other clients must be taken into consideration. Failure to submit all relevant information by your production date may result in your order being put back several weeks, or cancelled if is too close to the wedding date. If your order is cancelled due to non receipt of vital information, regrettably no refund will be offered. Where names are being used, e.g. place cards and table plans, names must be sent by email to ensure correct spellings - we accept no responsibility for mis-spellings so please check the names through carefully before they are sent to us.
Proofs and proof reading
Whilst every pre-caution is taken to ensure all information is correct, It is your final responsibility as a client to proof read check through the wording/dates. By confirming a proof via email, you are agreeing that all documents have been proof read and that you accept the artwork. Please note: only 2 proofs will be supplied. Further alterations will be chargeable at £12 per proof. Any errors or mistakes which are found after production that were visable in the proof are the responsibility of the client and no refund will be offered. A reprint will be charged at the standard cost of each item to be reprinted.
Making changes to an existing order
If changes are made to an order (for example changing the order of names on a table plan, after the final draft has been submitted) where the work has already taken place, additional charges will be made at a cost of £12 per half hour, plus material costs if applicable.
Cancelling an order
Once a booking has been confirmed and a deposit/full amount has been paid, a refund cannot be given if the order is later cancelled If an order is cancelled part way through an order, you are liable to pay for all work completed up to that date if it exceeds the deposit amount.
Errors, returns & damages
In the unlikely event that an error has occurred, please notify me as soon as possible by telephone (07515 389318) so that the situation can be corrected with immediate effect. In some cases, we will require to see an example of the error before we can proceed. There are no refunds offered on surplus invitations, reply cards and thank you cards. Any damages which have occurred during delivery must be reported immediately within 24 hours of receipt.
Delivery
Orders under £50 will be sent by Parcel Force 48, which is a 2 day delivery service. Orders over £50 will be sent via courier on a next day delivery service. All parcels will be trackable and will require a signature.
Delivery to the Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man and Scottish Offshore Islands is by quotation.